Refund policy

Refund, return & cancellation policy

Firm on change-of-mind returns; fair and compliant when a product has a problem.

Effective 31 August 2026

Change of mind

Fox & Hare does not offer refunds, returns or exchanges where a customer changes their mind, chooses the wrong item, no longer needs the gift, or the recipient does not like an item. This is because our hampers are individually curated and prepared for the nominated recipient, and many items are personalised, perishable, food, fragrance, body-care or hygiene-sensitive products that cannot safely be resold.

Your Australian Consumer Law rights

Nothing in this policy excludes, restricts or modifies rights and remedies that cannot lawfully be excluded under the Australian Consumer Law. If goods are faulty, unsafe, damaged, materially different from their description, or the wrong goods are supplied, the customer may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the problem is major.

Damage, errors or product problems

Please email lexie@foxandhareco.com.au as soon as reasonably possible with the order number, a description of the problem, and clear photographs of the item and external packaging. For damage in transit or a chilled-food concern, contacting us within 48 hours helps us investigate promptly, but this request does not limit rights that apply by law.

Personalised and perishable products

• Personalised, engraved or custom-made items cannot be cancelled after production has started unless Fox & Hare agrees or the goods have a problem covered by law.

• Opened food, body-care, fragrance or hygiene-sensitive items cannot be returned for change of mind. If such an item is faulty, unsafe or incorrectly supplied, contact us and do not consume or continue using it.

• Chilled food must be refrigerated promptly after delivery or pickup. Fox & Hare cannot accept responsibility for deterioration caused by delayed collection, an incorrect address, an unavailable recipient or storage outside the provided instructions, except where liability cannot lawfully be excluded.

Cancellations and approved refunds

Contact us immediately if an order needs to be changed or cancelled. If curation, ordering, personalisation or preparation has not started, we may agree to a cancellation. Any approved refund is returned to the original payment method. Bank and payment-provider processing times are outside our control.

How to contact us

Fox & Hare · ABN 59 371 095 623 · lexie@foxandhareco.com.au